REQUIRED EDUCATION/EXPERIENCE:

• Bachelor's Degree, Computer Science, or related field
• 2 years of Software Engineering experience

REQUIRED TECHNICAL STACK:

• Java
• C programming language
• Unix / Linux
• Windows
• SQL
• NoSQL

PREFERRED:

• Web Service – Rest API
• Spring Boot & Spring MVC
• Reactive Programming
• Cloud Services
• Microservices
• Supply Chain experience
• Agile methodologies
• Strong verbal and written communication skills
• Job Responsibilities include:
• Service Restoration
• Participate in bridge-lines and war rooms during critical and high priority incidents
• Restore service for down systems
• Root cause analysis for system failures
• Collaborate with IT teams and business partners to troubleshoot applications
• Create and release communications to business partners for system failures/outages
• Incident Management
• Monitor queues and work incidents in a timely manner based on established SLAs
• Collaborate with IT teams and business partners to troubleshoot applications
• Perform root cause analysis
• Coordinate with vendors for incident resolution in case of third-party applications
• Creation and/or maintain recovery documentation used to restore service
• Collaborate with IT Service Desk and/or business partner to confirm issue is resolved
• Perform break/fix to address failures as time permits
• Service Request Management
• Process work orders to address data errors impacting systems, etc.
• System Monitoring and Dashboards
• Utilize monitoring tools to identify or prevent system failures
• Maintenance of system dashboards to track critical system processes or business metrics
• Service Introduction and Release Management
• Participate in Service Introduction planning activities
• Event Support
• Participate in key events such as holiday support and disaster recovery testing