MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Oversee multiple and/or large departments within IT.
• Build and implement IT plans according to the IT and corporate strategy.
• Manage the maintenance and enhancement of software systems that support commercial selling applications for employees.
• Ensures compliance with IT standards, policies and procedures.
• Accountable for respective budgets

REQUIRED QUALIFICATIONS

• Skills/Abilities and Knowledge
• Ability to read, write and speak the English language
• Basic computer skills, with proficiency with Word and Excel
• Knowledge of computer and/or network systems, applications, procedures and techniques
• Experience leading others and providing constructive feedback
• Demonstrated interpersonal skills and ability to work effectively and collaboratively with a wide range of stakeholders
• Skill in organizing resources and establishing priorities
• Ability to learn and support new systems and applications
• Ability to work with others to resolve problems, handle requests or situations
• Demonstrated knowledge of information technologies and methodologies related to assigned IT segment or area
• Displays a sense of urgency to resolve issues quickly and efficiently
• A team player with the ability to enable changes in the business processes and ability to work cooperatively with all groups is essential
• Ability to multi-task and handle on a proactive basis, changing priorities in a fast-paced environment in order to maximize time-management and efficiencies
• Demonstrated ability to successfully distill complex technical information into clear, concise yet comprehensive communication material
• Demonstrated ability to meet rigorous deadlines while managing multiple projects concurrently
• Ability to make decisions and solve problems while working under pressure
• Outstanding work ethic; displays a high sense of urgency to resolve issues quickly and efficiently
• Proven knowledge of information technologies and methodologies related to the assigned IT segment or area
• Ability to exercise, on a regular basis, independent judgment and discretion in the performance of job duties
• Ability to recruit, motivate, develop, and direct people as they work, identifying the best people for the job

Education

• BA/BS in Information Technology, Computer Science, MIS or related field or equivalent work experience