Description:
- Supports end-to-end technology for critical applications
- Performs management responsibilities relating to information technology application production support including performance monitoring, troubleshooting production incidents, proactive checking of system health, ensuring LOB SLAs are met, ensuring key deliverables are met
- Manages multiple applications and infrastructure
- Creating Knowledge Transfer documentation to highlight production support procedures
- Communicates and monitors performance/system availability to ensure the quality of service and deliverables
- Support of on-call rotation for off-hours and weekend support as needed
- Work activities specific to production services include problem/incident management, release/deployment, operational readiness, capacity/availability management, application monitoring, service analytics, and reporting, change management
- Actively engage and lead production support issues/incidents
- Takes ownership of escalations and perform troubleshooting, analysis, research, resolution and root cause analysis
- Ensure production and performance SLAs are met and escalate issues that need attention.
Requirements:
- Application monitoring and troubleshooting experience
- Experience with Remedy ITSM
- Strong written and oral communication skills
- Ability to manage conflicts and multitask
- Experience working with .Net, SQL Server, HTML, Oracle, Linux and Autosys
- Excellent written and verbal communication skills, while maintaining a positive attitude, capable of remaining positive when under pressure
- Informatica and Axiom skills are a plus
- Able to work as a W2 employee of Genesis10 (no Corp-to-Corp)