What you'll be responsible for:

• Delivering great experiences, in partnership with your scrum team and the larger design team, in the areas of online and mobile banking, payments, financial education, and onboarding
• Creating common UX deliverables including Flows, Wireframes, Design Specifications, and Content Decks
• Partnering closely with product managers, scrum masters, developers, researchers, business analysts, and legal/compliance, from aligning on customer and business goals to managing expectations about design deliverables to shipping the ultimate experience
• Estimating and scoping design work; ensuring design deliverables are done sprint(s) ahead of development
• You will use facilitative leadership skills to drive to the best outcome for stakeholders, resulting in others learning from you and inspiring others to want to work with you
• Speaking to the details of the design deliverables and user stories, answering questions and resolving ambiguities
• Grooming user stories with the scrum team and identifying design-related user stories in the backlog

Required Qualifications:

• 3+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting

Desired Qualifications:

• A BA/BS or higher in Human Factors or Interaction Design
• Financial services industry experience
• Knowledge and understanding of project management principles: managing projects from beginning to end; that vary in scope and complexity
• Leadership experience
• Strong communication skills
• Consistently articulate a strong design rationale
• Excellent verbal, written, and interpersonal communication skills
• Outstanding problem solving and decision-making skills
• Strong presentation skills
• Experience managing vendor delivery including contract negotiation, scoping, writing creative briefs, and problem resolution
• 3+ years' experience producing mobile and web products that lead to measurable business/customer impact
• Expertise with common design tools (e.g., InVision, Sketch, Photoshop)
• 2+ years' experience working in an agile environment, with distributed teams and agile delivery tools (e.g., JIRA, Confluence)
• Certifications in Agile, UX or other design methodologies; Scrum master experience