Required Experience and Skills:
A familiarity with:
- SharePoint 2019 and above
- Secure Large File Transfer (SLFT) technologies
- Document audit trails, versioning, and information management
- The Chicago Manual of Style
- Experience using the entire Microsoft Office Suite (2019 and newer) and Adobe Acrobat Professional
- The ability to write clear and concise documents for technical, non-technical, and executive-level audiences
- Excellent grammar, editing, and writing skills with strong attention to detail
- Create and maintain a wide variety of work products to include Standard Operating Procedures (SOPs), Use Cases and other technical documents
- Experience creating Visio diagrams
- Strong document development skills and the ability to work with content strategists, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation in support of Cybersecurity focused activities
- Basic understanding of cybersecurity software and tools including ticketing system
- Hold strong communication and collaboration skills, both oral and written, with excellent interpersonal and organization skills along with the ability to succeed with remote management
- Must be eligible to obtain a sensitive clearance – Position of Public Trust – and may be required to obtain a higher security clearance
- 4+ years related experience for G08
- 6+ years related experience for G09
Desired Experience or Skills:
- Familiarity with the AP Style Guide
- A strategic thinker who is comfortable working in a fast-paced team environment
- Experience in creating tool, application, or service related training material for program end users
- Experience in maintaining training records and ensure current training documentation meet enterprise standards
- Familiarity with cybersecurity communications language and subject matter
- Ability to capture fast paced meeting minutes
- Familiarity with ServiceNow or another ticketing system, and other cybersecurity tools
- Understanding of 508 compliance
- 4+ years’ experience in technical writing
- Experience writing in a fast paced environment with changing deadlines and priorities
- Ability to prepare and interpret flowcharts and experience.