• Help stakeholders implement technology solutions in a cost-effective way by determining the requirements of a project or program, and communicating them clearly to stakeholders, facilitators and partners.
• Serve as the liaison between the customer community (internal and external customers) and the development teams.
• Dissect high-level information into details and communicate these details in a manner understood by relevant audiences.
• Analyze and propose configurations and other changes within the system per user /customer business needs.
• Translate stakeholder needs into new products, upgraded products, and services
• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
• Analyze existing programs or formulate logic for new systems, devise logic procedures, prepare flowcharting, perform configuration, tests, and roll-outs to business users.
• Analyze requirements and prepare analysis documentation, including User Stories, Use Cases and other requirements documentation.
• Test solutions and ensure they meet business requirements and are “fit-for-purpose.” Present and validate solution with user. Create and execute test plans, log and prioritize defects.
• Use requirements to drive the design or review of test cases, process change requests, and manage a project's scope, acceptance, installation and deployment
• Collaborate with Project Manager on tasks related to the planning, scheduling and coordination of project activities. Participate in agile software planning and estimation process. Estimate resource time and costs.
• Balance business requirements with technical feasibility and set expectations on new projects. Recommend changes in development, maintenance and system standards. Determine resources and timeline.
• Direct the work of company resources to deliver on projects, enhancements and other commitments.
• Effectively deliver presentations to key customers/stakeholders and senior management.
• Influence and propose overall project process improvements and opportunities for optimization of systems
• Ensuring solutions meet business needs and requirements.
• Managing projects, developing project plans, and monitoring performance.
• Monitoring deliverables and ensuring timely completion of projects.

Knowledge, Skills, and Abilities 

• Exceptional analytical and conceptual thinking skills.
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Advanced technical skills.
• Excellent documentation skills and communication skills with both technical and non-technical stakeholders.
• Experience creating detailed reports and giving presentations.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• A track record of following through on commitments.
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• A history of leading and supporting successful projects.
• Ability to interpret, adapt, and apply guidelines and procedures in a complex university setting.
• Ability to be proactive, take ownership of assigned responsibilities, and work with little supervision.
• A positive, cooperative, Christ-like attitude supportive of the University and its mission.
• Salesforce experience required.