TECHNICAL LEAD REQUIREMENTS:

• 10+ years' experience in Information Technology
• Prior to Project Management and/or Service Delivery experience
• Past experience working on a product and/or application team
• Prior lead experience
• Bachelor degree in an IT-related field

TECHNICAL LEAD RESPONSIBILITIES:

• Serves as an interface between the developers and the Project Manager.
• Serves as an interface between IT and the business.
• Coordinates cross-functional team activities.
• Ensures that quality service is delivered on a timely basis.
• Maintains strong customer relationships.
• Assists in the deployment of new applications to the organization and to the support unit.
• Assists the Service Introduction Lead in evaluating the impact of new applications on the support organization.
• Assists with the delivery of new applications to the organization.
• Reviews all implemented changes to make sure they have met their objectives.
• Participates in and monitor the definition and planning of new technology projects or initiatives to implement new services or to redefine the existing ones to improve the level of technology infrastructure within the Service Delivery unit.
• Reviews and manages all changes to the requirements through a formally defined scope change process.
• Coordinates and monitors the work of all technology teams supporting the Service Delivery unit infrastructure.
• Ensures that project delivery meets business and technical objectives.