What You’ll Do:

• Administer the configuration and set-up, manage the upgrades and patching of our ECM platforms (IBM Datacap, Case Manager, etc.)
• Plan, organize, and direct/perform the implementation and/or development of ECM solutions in accordance with strategic business plans and requirements
• Interface with customers to provide issue resolution for products and solutions
• Gather, analyze, and review customer requirements and recommend innovative solutions to appropriate management
• Provide Quality Assurance Testing for production implementation
• Ensure our platforms and solutions are following modern standards and look for opportunities to implement new technologies.

Skills You’ll Need:

• JavaScript API Rest Services development and usage
• Experience in reporting technologies such as Case Analyzer, SSAS, SSRS, Cognos, Excel and proficiency with Microsoft Office products
• Knowledge of IT infrastructure and networking technologies
• Proactive and solutions driven with a high level of attention to detail
• Ability to interpret complex technical publications, diagrams, and project specifications, interpret business rules and customer requirements for creating system and process documentation, program specifications, and project specifications

Skills That Will Help You Excel:

• Excellent analytical, organizational, problem solving, and follow-up skills with the ability to meet time sensitive deadlines
• Capable of relating business issues to the ITS staff to achieve the necessary resolution of issues
• Ability to make sound decisions and exercise good judgment
• Interpersonal skills necessary to manage business and technical relationships with internal and external clients