• Respond to client telephone (NOC) calls and technical support requests
• Monitor client networks and systems through our RMM tools
• Diagnose and repair networks, operating systems, and applications
• Perform system assembly and software installation for new client equipment
• Assist in keeping client infrastructure documentation up to date
• Perform remote work as requested by Director or Engineering Team
• Work independently and with fellow team members in achieving utilization objectives
• Follow a thorough planning and follow-through process for all aspects of the job
• Provide a high level of customer service through comprehensive communication
• Support the thinkCSC process for retaining present clients and for acquiring future clients
• Complete assigned training objectives to stay current with emerging technology

Requirements

• At least three years of experience performing the duties described below
• Proficiency in Windows server/client infrastructures, and at least one of the following; macOS, Linux, Cisco/HP networking, IT Security, or software development (i.e. .Net Programming, advanced scripting, etc.)
• Experience deploying and managing virtualized infrastructures (Hyper-V/VMware)
• At least two technical certifications that provide the knowledge and skill to perform the major duties described above. (i.e. MCSE, MCITP, CCNA, Security +, Network +, etc.)
• A strong work ethic and capacity to self-motivate
• Excellent communication (people) skills and ability to read any situation and react
• Highly organized, with a well formed ability to forecast, plan, implement, & follow up
• Innate ability to work in and contribute to a team
• Detail oriented, with an ability to prioritize effectively
• Demonstrated ability and interest in mastering new and emerging technologies
• Commitment to excellence, integrity, and professionalism in Customer Service