Key Responsibilities:
- Responsible for analyzing, designing, planning, implementation and business readiness activities
- Drive projects and teams to produce desired results. Interface with external and internal stakeholders and vendors to identify and/or analyze business problems and develop solutions
- Develop/improve workflows and business processes to improve customer satisfaction, quality, and efficiency
- Works with internal customers to identify specific user requirements and determine system needs to assure project deliverables meet customer expectations
- Interviews employees at all levels to analyze work procedures and operational methods for the needs analysis stage of implementation
- Documents current and desired processes, ensuring all documentation is kept up-to-date and communicated to the relevant stakeholders on a timely basis
- Maintains and resolves requirements issues; coaches other BAs through such situations.
- Creates functional specifications for delivering customer solutions.
- Assists with the development of Requests for Proposals (RFPs) and training documents.
- Works with IT to deliver solutions and defining the approach for solution development and recommends business process enhancements.
- Participates in the design and development/implementation of applications
- Participates in problem solving in areas such as system design, input/output requirements and procedural flow between departments and/or business systems.
Requirements:
- Minimum of three (3) years in a Business Analyst role
- Experience with methodologies across Waterfall and Agile
- Experience selecting, implementing, or at least working with requirements and/or PPM (project and portfolio management) tools/systems
- CBAP or other business analysis certification preferred
- Experience working directly with IT and business/functional team members to understand project concept, objectives and approach.
- Experience with business and technical requirements analysis, business process modelling/mapping, and data modelling.
- Proven working knowledge of agile software development processes