WHAT YOU WILL DO:

• Be an authority in SAP SD, SM area of specialization and analyze customer requirements and tailor the use of the system to meet those objectives.
• Develop project plans and timelines to successfully deploy solutions and assist with data conversion.
• Work with senior business stakeholders to secure strong engagement for the solution and ensure that the delivery of the project aligns to longer-term strategic roadmaps
• Work closely with external suppliers to ensure the solution makes the best use of technology and meets requirements
• Simplify the existing system and business processes, delivering reusable services and cost-saving opportunities in line with the policies and standards of the group
• Full support of the users within all sites. Identify and understand end-users’ technical SAP requirements, provide necessary training and documentation, work to build and maintain strong end-user relationships and provide on-going support.
• Responsible for the implementation, management, and optimization of new and existing processes within SAP module SD/SM/CS as needed to support customer requirements.
• Motivated to formulate process improvements resulting from support issues, with the aim of minimizing recurring support.
• Provide strategic guidance in defining or designing processes to meet customer requirements; document existing customer business processes, identify inefficiencies and recommend system improvements.
• Monitor and report on the status of multiple concurrent project efforts; proactively review and interpret performance against operating standards; provide information and reports results.
• Lead the evaluation, customization, implementation, and support of all SAP SD/SM customer requirements.
• Serves as the primary on-call support person for troubleshooting and correcting system issues in the SAP SD/SM area.
• Ensure that all solutions are complete, operable, conform to business processes, and meet the business needs with the agreed quality of service

HOW YOU ARE QUALIFIED:

• Min 5 years of experience in SAP SD and SM in creating requirement specifications based on Architecture/Design /Detailing of Processes and in Development/ Configuration/solutions evaluation/ Validation and deployment.
• Strong SAP SD knowledge and thorough with SAP SD Customization, Master Data, Pricing, Order to Cash Process including master data (Materials, Customers, pricing), Inquiry, quotations, order management, Credit management, Contract Processing, Agreement Processing, delivery processing, picking and packing, Billing, Credit and Rebill, SAP best practice Scenarios, Intercompany transfers, etc.
• Solid experience in a configuration such as setting up New Order types, New item categories, new Pricing procedures, Copy Control, Pricing conditions at multilevel, Output determinations, etc.
• Strong SAP SM/CS experience configuring and delivering SAP solutions with Service Contracts. Warranties, Notifications, Repair Orders, Service Orders, Pricing, Resource related billing, Settlement and DIP profiles, Preventive maintenance module.
• Solid in setting up technical master data such as Equipment’s, Functional Locations, Serial number management, Tasks Lists, SAP installed base and business processes such as service order processing, Billing Internal Maintenance External Maintenance, Returns and Repairs Processing Task/ causes/ defects management DIP profile management Controlling (costing) integration in Service Management.
• Hands-on Experience in Order to Cash (OTC) and Service Management (Customer Service Module) processes on SAP S/4 HANA, Fiori Apps is a Big Plus
• Strong SAP ALE/EDI (IDOC expertise), Web services, output determination, and Interfaces.
• Strong knowledge of outbound/inbound ABAP interfaces using IDOCs, BAPIs, RFCs to/from Middleware (such as SAP PI/PO) and flat files.
• Expertise in SAP database tables, ABAP debugging, User Exits/Enhancement Points, LSMW, SAP Query, OSS notes, etc.
• Exposed to B2B and B2C business processes.
• Exposed to Integration points with other SAP modules such as SAP-MM & SAP-FICO for a better understanding of business scenarios.
• Proficient in documenting AS-IS and TO-BE processes, Fit Gap analysis, Supported rollout and implementation of new business applications and functionalities within the scope.
• Responsible for the investigation and resolution of problems on a day-to-day basis. Document potential/recurring issues conduct root cause analysis to eliminate redundancies.
• Exposure to handling day-to-day support issues, queue monitoring and assignment of tickets, etc. Should have worked on Multiple Systems in SAP Landscape