Key Responsibilities:
- Quality Assurance (70%)
- Collaborate with agile team on project related requirements and acceptance criteria
- Create and maintain robust test plans and test cases for all aspects of business systems with quality assurance best practices and standards
- Execute functional tests cases and adhere to test schedules
- Perform regression and smoke testing
- Clearly communicate all bugs and issue uncovered through testing to the appropriate team members
- Escalate and report risks and problems
- Recommend quality and efficiency improvements
- Identify areas to be improved with automating testing practices
- Assist end users in trouble-shooting system issues
- Help with UAT sessions as an expert
- Application Management & Support (30%)
- Ensure operational performance, data integrity, and business needs are met by the system on a daily basis
- Serve as a point of escalation for application problems providing technical expertise
- Support Operations & Engineering plans by delivering on key system initiatives
- Focus on ways to implement process improvements for the benefit of the company
- Assist end users in trouble-shooting and triaging system issues.
Basic Qualifications:
- 1 to 2 years of Salesforce.com administration experience
- 1 to 2 years of software quality assurance experience
- Demonstrated successful experience in maintenance operations preferably at an IT Services or related industry
- Demonstrated previous customer supporting roles
- Demonstrates a customer focused orientation and mindset
- Excellent troubleshooting, analytical, and problem-solving skills
- Experience with business process/function/data that the system supports
- Strong interpersonal skills (written and verbal)
- Ability to work in a team environment
- Experience with Salesforce Lightning
Preferred Qualifications:
- Bachelor’s degree
- Experience with agile methodology
- Strong verbal/written communication and data presentation skills, including the ability to effectively communicate with both business and technical teams
- Proactive work ethic with the ability to deliver results and meet challenging deadlines
- Expertise in automation tools like Selenium
- Self-directed learning, problem solving and researching of system issues