Responsibilities

• Perform research and assist leadership in identification of potential missed turnaround times on review related to applicable quality tests
• Perform ongoing inter rater reliability exercises and quality reviews for less tenured staff and provide performance feedback and information to identify areas of improvement
• Perform complex quality reviews and analysis of cases to prevent errors based on strict compliance, service level agreements, and regulatory guidance
• Discover outliers and areas of improvement on work product of reviewers; provide feedback for improvement to prevent quality issues
• Assist in the gathering, documenting, and implementations of requirements for new and future system enhancements
• Serve as liaison for directing unresolved issues for further evaluation and resolution
• Collaborate with trainers and writers to provide feedback for training modules and documentation
• Other duties as assigned