Required Skills/Qualifications:
- The role requires a native mobile development experience with iOS universal applications. Strong technical knowledge, coupled with in depth experience working with REST services, is required.
- Proficient understanding of code versioning tools such as GIT.
- Strong knowledge of Objective-C, Swift, iOS SDK/Frameworks, REST APIs, JSON.
- 2+ years of experience designing and developing iOS native mobile applications.
- Minimum one year of experience working with SCRUM or Agile development environment is preferred.
- Debugging and problem-solving skills.
- Knowledgeable of unit and automation testing tools
- BS in computer science or related area.
- Android mobile development experience is a plus.
Primary Responsibilities:
- Support the L1 sustain team in triaging production issues and performing root cause analysis. Participate in issue triage calls and troubleshoot issues to closure.
- Ensure that all production tickets are fully documented by the L1 sustain team before they are logged/transferred into Version One. The following items should be included:
- A detailed description of the issue
- CIF/Username
- Platform & App Version
- Device Manufacturer, Device Model & OS Version
- Date & time of issue reported/occurred
- Tea-leaf sessions
- Crash details from Apteligent if it’s an app crash
R&D Activities
- Monitor Apple and Android sites for OEM Release Notice Monitoring. Notify tech leads and product owners of any potential impacts.
- Support activities such as non-mobile release support (41P Upgrade, DAON Upgrade etc.).
- Analyze VOCs received from Product Owners and Business.
- Track the versions of the mobile third-party SDKs and work with Tech Leads and Product Owners to plan appropriate upgrades as new versions become available.
- Create prod ticket resolution proposals for the scrum teams.
- Provide suggested code fixes for production tickets.
- Represent the mobile team, as requested, on early project meetings. Keep the tech leads informed and bring them into the discussion at the appropriate times. Ex: Project North Star, Project DARE