Essential Duties and Responsibilities Include:

• Working in a team setting to provide on-site and remote desktop and server support
• Perform preventative maintenance on servers and workstations
• Install software and hardware both remotely and at customer location
• Respond to phone calls in a timely manner during working hours and when on-call
• Follow through on work orders within established service level agreements
• Maintain time records, ticket tracking and other customer documentation in real-time
• Other duties may be assigned to meet company or client objectives

Specialized Knowledge and Skills:

• Ability to gather information, evaluate options and offer good solutions
• High degree of knowledge with computer hardware, software and networking
• Demonstrate ability to understand and conform to industry standard and vendor specific methodologies
• Ability to respond quickly, competently and patiently to customer requests
• Ability to work with little supervision

Qualifications/Requirements:

• A+, Network+, Microsoft certification, Associates Degree or Bachelor’s Degree
• Proficient with mainstream Microsoft Windows products
• Strong interpersonal relationship skills and team orientation
• Above average written and verbal communication skills
• High-level of professionalism, integrity and commitment to quality
• Desire to pursue applicable certifications