Responsibilities for the IT Support Analyst include:

• Provide technical support in a technical assistance center environment
• Resolve technical issues and triage problems as necessary
• Create and maintain documentation
• Provide excellent customer service skills

Requirements for the IT Support Analyst include:

• 1+ years of technical support and customer service related skills
• A+, Security+, and/or Net+ Certifications
• Basic networking skills
• Experience troubleshooting and resolving technical and complex problems
• Associate's Degree and/or relevant work experience