• Inventory Formativ’s patient touchpoint and interaction data across internal systems (Avaya, AWS, Salesforce, etc.) to identify all available and relevant data sets
• Assess healthcare industry data and trends to identify metrics most critical for physician customer performance, and build benchmarks around customer operational success
• Establish and standardize metrics for internal and customer success across Formativ’s suite of patient access and engagement technology-enabled services
• Build scorecards and KPIs to measure customer performance, and alert product teams of overall health of the product
• Provide relevant data for Formativ operations and customer success teams in establishing improvement plans for lagging scorecard metrics
• Guide and support ongoing internal and external reporting needs, alongside existing quality and reporting teams
• Develop and manage strong, collaborative relationships with key stakeholders in Technology, Product, and Commercial teams as needed to drive customer success
• Develop unique insights from the Formativ network to publish for external consumption via sales, marketing, internal/external blog posts and other outlets
• Establish and operationalize Formativ’s Network Operations Centers (NOCs) to visualize and monitor network and client performance
• Serve as Formativ’s resident expert in all things related to Big Data, Machine Learning (ML) and Natural Language Processing (NLP), and work cross-functionally to help teams adopt relevant tools and methodologies to enhance Formativ’s services

REQUIREMENTS:

• Bachelor’s Degree required
• 5+ years of experience in data analytics or data science
• Strong understanding of big data technologies such as Spark, Hadoop, etc.
• Working knowledge of software programs for statistical analyses and data visualization, including SQL Server, R, Python, Tableau, Power BI, Looker, etc.
• Ability to aggregate, synthesize, and prepare data into digestible and actionable formats and reports to effectively drive strategic product development and customer performance decisions
• Excellent verbal and written communication skills and comfort presenting to leadership and other key stakeholders
• Strong track record working cross-functionally, and with external stakeholders to execute on strategic priorities
• Experience and comfort working in an agile development organization
• Strong project management abilities
• Experience with AWS and/or Salesforce