Responsibilities

The Business Operations Analyst position requires a self-starter who can quickly learn our web-based technologies and support clients with a focus on quality and compliance. The ideal candidate for this position will be flexible, reliable, detail-oriented, enthusiastic, and must have the ability to manage multiple tasks simultaneously. Analysts work in a deadline-oriented, fast-paced environment as part of a growing team consisting of consulting and operations staff.

Specific Responsibilities:

• With the information gathered from the client(s), create, review, and test against business requirements and specifications.
• Analyze, prepare and process data for multiple clients across states utilizing Microsoft Access, Microsoft Excel, and proprietary systems designed and hosted by PCG.
• Conduct policy and system functionality research, gathering sources and synthesizing this information into concise briefs.
• Perform detailed analysis.
• Create and send pre-determined reports to clients (includes school districts and state agencies).
• Troubleshoot possible issues and provide client support when needed.
• Strong analytical and technical skills, including the ability to understand, organize, and communicate key points related to large data sets and interconnected systems
• Excellent quantitative and problem-solving skills
• Reliability in accomplishing tasks within expected timeframes while ensuring end-to-end accuracy and quality with strong attention to detail
• Able to follow, critically evaluate, and improve upon current processes. Ability to recognize issues and identify solutions
• Proficiency in MS Office products, including Access and Excel. Experience with Jira, Azure, SAP Business Objects, and SQL a plus
• Ability to pick up new technology quickly
• Strong time management and organizational skills
• Bachelor's degree required