Associate Business Systems Analyst

Austin, TX

Company Name :IBA Infotech LLC

Type : Contract

Primary Skills : SDLC, SQL, ERP, SalesForce,

Location : Austin

CTC : DOE

Job Description:

Position Responsibilities

  • Continually grow business acumen and leverage skills, knowledge and understanding to influence / drive all behavior.
  • Broaden knowledge of business processes and systems specific to assigned duties. Leverage and optimize tools available to support business processes.
  • Gather and document functional requirements. Collaborate in the root cause analysis of incidents.
  • Contribute to the design of functional solutions. Document design using functional specifications. Collaborate with IT partners to ensure that functional designs are appropriately translated into technical designs.
  • Identify and recommend availability requirements in business terms through careful business process analysis
  • Identify areas of business process performance problems and partner with peers to resolve.
  • Gather and document technical requirements. Identify and resolve and / or escalate system problems.
  • Contribute to technical design decisions. Document design using technical specifications.
  • Adhere and comply with System Development Lifecycle (SDLC) and Release Management Processes and Procedures.
  • Conduct effective investigation, diagnosis and root cause analysis of incidents / problems.
  • Develop, implement and document solutions in a timely manner and validate with system users that service has been restored.
  • Conduct Organization Change Management (OCM) activities to drive Awareness, Desire, Knowledge, Ability and Reinforcement (ADKAR) for all initiatives.

 

Position Qualifications

  • Four-year college degree in computer science, information systems or a related field required.
  • Transact SQL (writing queries, views and stored procedures)
  • Experience with Crystal Reports, Microsoft SQL Server, and ETL Tools preferred
  • Previous experience with ERP systems, SalesForce or HRMS systems preferred
  • Demonstrated ability to interface with and influence personnel at all levels.
  • Exceptional communications (written and oral), change leadership and customer service skills.
  • High sense of urgency.
  • Problem solving ability (to include analytical, prioritization, and escalation skills.)
  • Planning skills.
  • High learning agility
  • Adaptability and flexibility in a fast changing environment.